Text
Services Marketing : people, technology, strategy
BRIEF CONTENTS
Part 1 Understanding service products, consumers, and markets
Part 2 Applying the 4 Ps of marketing to services
Part 3 Managing the customer interface
Part 4 Implementing profitable service
| BR01499 | 658.8 LOV s | Perpustakaan Sjarlis Iljas (658) | Tersedia namun tidak untuk dipinjamkan - Referensi |
Tidak tersedia versi lain