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Business Communication : process and product, fourth canadian edition
CONTENTS ;
- communicating at work
- communicating in small groups and teams
- workplace listening and nonverbal communication
- communicating across cultures
- preparing to write business messages
- organizing and writing business messages
- revising business messages
- routine e-mail messages and memos
- persuasive and sales messages
- preparing to write business reports
- speaking skills
- employment communication
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