Gaya APA
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler. (2006).
Services Marketing : integrating customer focus across the firm (Ed. 4).
Boston:
McGraw-Hill.
Gaya Chicago
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services Marketing : integrating customer focus across the firm.
Ed. 4
Boston:
McGraw-Hill,
2006.
Text.
Gaya MLA
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services Marketing : integrating customer focus across the firm.
Ed. 4
Boston:
McGraw-Hill,
2006.
Text.
Gaya Turabian
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services Marketing : integrating customer focus across the firm.
Ed. 4
Boston:
McGraw-Hill,
2006.
Print.