Gaya APA
Lucas, Robert W. (2005).
Customer Service : building successful skills for the twenty-first century (Ed. 3).
Boston:
McGraw-Hill.
Gaya Chicago
Lucas, Robert W.
Customer Service : building successful skills for the twenty-first century.
Ed. 3
Boston:
McGraw-Hill,
2005.
Text.
Gaya MLA
Lucas, Robert W.
Customer Service : building successful skills for the twenty-first century.
Ed. 3
Boston:
McGraw-Hill,
2005.
Text.
Gaya Turabian
Lucas, Robert W.
Customer Service : building successful skills for the twenty-first century.
Ed. 3
Boston:
McGraw-Hill,
2005.
Print.